POLICIES & INFORMATION

OPERATIONS SUMMARY

M. Roberts & Son Transport are members of the Road Haulage Association (RHA) and are approved under current Operators Licence. Full records of all our vehicles are held, in accordance with our Operators Licence. Full written procedures are in place for the compliance of management systems, and daily operations of the business.

Goods In Transit Insurance cover up to £5000.00 per tonne. download further info »

Public Liability Insurance cover up to £15 million. download further info »

Employers Liability Insurance cover up to £10 million. download further info »

Operators Licence number - OG1096380. download further info »

VAT Registration No. - 987 8326 51

MONITORING OF OPERATIONS

Operations are carried out with daily/weekly & monthly management checks. Assessments/audits carried out by outside agencies, every 12 months by VOSA (Vehicle & Operator Services Agency).

OUTSIDE ASSESSMENTS

Operations Assessment carried out by outside Transport Consultancy.
Vehicle Maintenance - VOSA Inspected - No issues.
Environment & Hygiene Inspected - No Issues.

PROCEDURE FOR THE CARRIAGE OF CHILLED & FROZEN PRODUCT

All vehicles & trailers are pre-chilled to the correct temperature prior to loading in accordance with current legislations.
Temperatures are constantly monitored throughout the collection / delivery.
Chilled products maintained at 0°C to +3°C.
Frozen products maintained at -18°C to -25°C.
Vehicle cleanliness checks are carried out daily.
Weekly cleaning of all vehicles carried out. Daily cleaning checks reported and actioned.
Planning department on scheduling loads include full product description checks. Cooked food product not transported with raw products.
Vehicle thoroughly washed and sterilized between the carriage of different product type (ie. raw and cooked product).

VEHICLE BREAKDOWN PROCEDURES

In the event of Vehicle Breakdown

Driver reports breakdown to Transport Office. Refrigeration unit maintained and monitored with load kept sealed, and doors kept closed until arrival of pre-chilled replacement vehicle or roadside repairs / recovery is completed without product compromise. Customer(s) are informed and kept updated with information regarding the breakdown. Breakdown is logged and temperatures recorded.

In the event of Refrigeration Unit Breakdown

Driver reports breakdown to Transport Office. Load kept sealed and doors kept closed. Driver monitors the internal temperature at regular intervals. Customer is contacted for authorization of next steps in accordance with their product(s). If the haulier / supplier / customer is confident that the ambient temperature of the refrigeration unit will in no way affect the product, it will be delivered to the shortest destination (ie. back to depot, delivery location or nearest cold store). If none of these options are available, the haulier will provide a replacement vehicle, pre-chilled to the required temperature.

In the event of Vehicle & Refrigeration Unit Breakdown

Driver reports breakdown to Transport Office. Load kept sealed and doors kept closed. Driver monitors the internal temperature at regular intervals. Pre-chilled replacement vehicle is provided if vehicle cannot be repaired at roadside. Customer(s) informed and kept up to date with information regarding the breakdown. breakdown is logged and temperatures recorded.

GENERAL INFORMATION

Full roadside breakdown cover in place for Vehicles / Trailers / Fridge Units & Tyres.
All vehicles and fridge units are on planned maintenance schedules, and all records are held.
A Nil Defect reporting system is in place daily, and records held.
Management checks carried out weekly on daily checks for day to day operations.
All drivers are fully trained in the daily operations and given written procedures
All drivers are issued with timely updates on Health & Safety, Manual Handling, Accident / Incident reporting and secure loading procedures to meet current legislations.
Management System in place for monitoring maintenance work carried out on vehicle, trailers and refrigeration units.
Customer complaints system in place to record and respond within time scales set, to achieve quality customer relations and quality service.

COMMUNICATIONS & INFORMATION TECHNOLOGY

All vehicles are fitted with hands free mobile phone communication systems.
All vehicles are fitted with GPS Tracker Systems which allow 24 hour tracking of vehicle.
Tachomaster Digital Software is installed in our Transport Office for tachograph analysis on driver's hours and the working time directive.